General Terms & Conditions

Driink.me LLC
Löwenstrasse 57, 9400 Rorschach, Switzerland
Commercial Register / UID: CHE-484.559.887
📧 hello@driink.me | 📞 +41 79 944 31 05

Website & Digital Use

Effective: [08/02/2026]

These Website & Digital Use Terms govern access to and use of the Driink.me website andrelated digital platforms. They form part of the overall Driink.me LLC Terms & Conditions.

1. Acceptance of Terms

By accessing, browsing, or using this website, you agree to be bound by these Website & Digital Use Terms.

If you do not agree, you must discontinue use of the website immediately. These terms apply to all visitors, users, and others who access the website, regardless of location.

2. Purpose of the Website

The website is provided for:

  • Informational purposes
  • Marketing and promotional activities
  • Presentation of products and services,
  • Enabling enquiries and commercial contact

The website does not constitute professional, technical, legal, or regulatory advice.

3. Permitted Use

You may use the website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of the website by others.

You must not:

  • Misuse the website or its content
  • Attempt unauthorised access to systems or data
  • Introduce viruses, malicious code, or automated scraping tools
  • Use the website in a misleading, fraudulent, or unlawful manner.

4. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Images
  • Graphics
  • Renderings
  • Videos
  • Animations
  • Trademarks
  • Logos
  • Product Names
  • Design Elements

is the intellectual property of Driink.me LLC or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.

5. Accuracy of Information

We make reasonable efforts to ensure that information on the website is accurate and up to date. However:

  • Content is provided on an "as is" basis
  • Information may be incomplete, outdated, or subject to change
  • We make no warranties regarding accuracy, completness, or suitability

Any reliance on website content is at your own risk.

6. Product & Marketing Information Disclaimer

Descriptions, visuals, performance statements, and marketing materials on the website are provided for general informational purposes only.

They do not constitute:

  • Guarantees
  • Technical specifications
  • Certifications
  • or assurances of suitability for a specific use case

Final product suitability depends on factors including installation, configuration, local conditions, and compliance requirements, which are addressed in the Product Terms.

7. Third-Party Links & Content

The website may contain links to third-party websites or services. These are provided for convenience only.

Driink.me LLC:

  • Does not control third-party content
  • Is not responsible for external websites, policies, or practices
  • Accepts no liability for third-party content or services

Accessing third-party websites is at your own risk.

8. Data Collection & Communications

Personal data submitted via the website, including through contact forms or subscriptions, is processed in accordance with our Privacy Policy.

You may unsubscribe from marketing communications at any time using the provided opt-out mechanisms.

9. Availability of the Website

We do not guarantee uninterrupted or error-free access to the website. Access may be suspended, restricted, or terminated at any time for operational, security, or maintenance reasons.

10. Limitation of Liability (Website)

To the maximum extent permitted by law:

  • Driink.me LLC excludes liability for any loss or damage arising from use of, or inability to use, the website
  • Including indirect, incidental, or consequential damages
  • Including loss of data, business, or profits

11. Governing Law

These Website & Digital Use Terms are governed by the laws of Switzerland.

Any disputes relating solely to website use fall under the exclusive jurisdiction of the courts of Zurich, Switzerland, unless mandatory consumer protection laws apply.

12. Changes to Website Terms

We reserve the right to amend these Website & Digital Use Terms at any time. The version published on the website at the time of use shall apply.

Product Terms

Effective: [08/02/2026]

These Product Terms govern the use, installation, operation, and compliance of all products supplied by Driink.me LLC. They form part of the overall Driink.me LLC Terms & Conditions.

1. Scope of Product Terms

These Product Terms apply to all water treatment products supplied by Driink.me LLC, including but not limited to:

  • Ultra-filtration systems
  • Water softeners
  • Replacement filters
  • Accessories and related compoents

These terms apply regardless of whether products are supplied to consumers, businesses, or third-party operators.

2. Intended Use of Products

2.1 General Intended Use

Driink.me LLC products are engineered for water treatment applications in residential, commercial, and hospitality environments.

Product performance and outcomes depend on factors including:

  • Incoming water quality
  • Correct installation
  • System configuration
  • Usage patterns
  • Ongoing maintenance

2.2 Ultra-Filtration Systems (e.g. Flow 2)

Ultra-filtration systems supplied by Driink.me LLC are designed for drinking water and domestic water treatment applications.

These systems are engineered to improve water quality by reducing:

  • Sediment
  • Bacteria
  • Micro-particles
  • Other physical contaminants within the system's technical specifications

Final water quality depends on the quality of the incoming water source and proper system installation and maintenance.

2.3 Water Softeners

Water softeners supplied by Driink.me LLC are designed solely to reduce water hardness and limescale.

Water softeners:

  • Do not disinfect water
  • Do not remove bacteria or viruses
  • Do not remove chemical or dissolved contaminants
  • are not drinking water treatment systems

Water softeners must not be marketed, represented, or used as systems for producing drinking water.

3. Drinking Water & Regulatory Compliance

While certain products are designed for drinking water applications, Driink.me LLC does not guarantee that treated or filtered water meets local drinking water or potable water standards without independent verification.

Drinking water regulations and standards vary by country, region, and application.

Unless expressly agreed otherwise in writing:

  • Responsibility for compliance with local drinking water regulations
  • Certification, approvals, and testing
  • Ongoing monitoring

Rests solely with the customer or system operator.

4. Independent Water Testing

Where water is intended for drinking purposes, the Customer is responsible for:

  • Arranging independent laboratory testing
  • Using accredited testing institutes where required
  • Obtaining any certifications or approvals mandated by local law

Use of treated or filtered water for drinking purposes without appropriate testing or certification is undertaken at the Customer’s own risk.

5. Installation Requirements

Products must be installed:

  • In accordance with supplied manuals and technical instructions
  • By qualified and competent personnel
  • In compliance with local building, plumbing, and health regulations

Incorrect installation may:

  • Impair system performance
  • Comprimise water quality
  • Void warranty and liability claims

6. Operation & Maintenance

Proper operation and maintenance are mandatory.

This includes, but is not limited to:

  • Timely filter replacement
  • System flushing where required
  • Use within specified operating limits
  • Adherence to maintenance internals stated in product documentation

Failure to maintain the system as instructed may result in:

  • Reduced performance
  • Hygiene risks
  • Exlusion of warranty and liability claims

7. Modifications & Misuse

Products must not be:

  • Modified
  • Altered
  • Repaired using non-approved components
  • Used outside their intended application

Unauthorised modifications or misuse void any warranties and exclude liability.

8. No Medical or Health Claims

Driink.me LLC products are not medical devices and do not provide medical, therapeutic, or health guarantees. Any perceived health benefits are incidental and not warranted.

9. Product Information & Marketing Alignment

Product descriptions, diagrams, and marketing materials describe general system capabilities and intended use.

They do not replace:

  • Professional installation advice
  • Water analysis
  • Regulatory compliance obligations

In the event of inconsistency, these Product Terms prevail.

10. Liability Limitation (Product Use)

To the maximum extent permitted by law:

  • Driink.me LLC excludes liability for damages arising from improper use, installation, maintenance, or regulatory non-compliance
  • Liability for indirect or consequential damages is excluded

Mandatory statutory liability, including product liability and personal injury, remains unaffected.

11. Reference to Other Terms

Matters relating to:

  • Pricing and payment
  • Delivery and transfer of risk
  • Warranty periods
  • Returns and withdrawal rights
  • Governing law and jurisdiction

are governed by the Sales & Supply Terms and Legal & Compliance Terms.

Sales & Supply Terms

Effective: [08/02/2026]

These Sales & Supply Terms govern the sale, supply, delivery, warranty, and return of products by Driink.me LLC. They form part of the overall Driink.me LLC Terms & Conditions.

1. Scope of Application

These Sales & Supply Terms apply to all quotations, offers, orders, contracts, deliveries, and services provided by Driink.me LLC worldwide.

Any differing or conflicting terms proposed by the Customer apply only if expressly accepted in writing by Driink.me LLC.

2. Quotations & Contract Formation

2.1 Quotations are non-binding unless expressly stated otherwise.

2.2 A binding contract is formed when one of the following occurs, whichever happens first:

  • the Customer makes payment (in full or in part) in response to an invoice or online checkout issued by Driink.me LLC;
  • an order is confirmed in writing by Driink.me LLC; or
  • products are dispatched.

2.3 Payment of an invoice or completion of an online checkout constitutes acceptance of the applicable Terms & Conditions in force at the time of payment.

2.4 Driink.me LLC reserves the right to refuse or cancel orders prior to contract formation at its discretion.

3. Prices & Payment

3.1 All prices are exclusive of:

  • installation,
  • testing and certification,
  • duties, taxes, and customs fees,

unless expressly stated otherwise.

3.2 Payments are processed via Stripe or other authorised payment providers. Their terms apply in addition.

3.3 Full payment is due prior to dispatch unless otherwise agreed in writing.

3.4 Goods remain the property of Driink.me LLC until full payment has been received (retention of title).

4. Reservation & Advance Payments

4.1 Upon order confirmation, Driink.me LLC requires a non-refundable reservation fee equal to fifteen percent (15%) of the total order value, unless expressly agreed otherwise in writing.

4.2 The reservation fee represents compensation for administrative costs, production and inventory allocation, supply chain reservation, and opportunity costs incurred immediately upon order confirmation.

4.3 The reservation fee becomes due at the time of order and is non-refundable, including in the event of cancellation by the Customer after order confirmation, subject only to mandatory statutory consumer rights where applicable law requires otherwise.

4.4 The remaining balance of the purchase price shall be payable in accordance with the agreed payment terms prior to dispatch.

4.5 Payment of the reservation fee constitutes acceptance of these Sales & Supply Terms.

5. Delivery Terms

5.1 Delivery terms (e.g. DDP, EXW, or other Incoterms) are specified at the time of order.

5.2 Delivery dates are indicative only unless expressly agreed as binding.

5.3 Delays caused by logistics providers, customs authorities, or force majeure events do not constitute breach of contract.

6. Transfer of Risk

6.1 Risk of loss or damage transfers to the Customer upon:

  • handover to the carrier, or
  • handover to the Customer,

whichever occurs first.

6.2 Where delivery is agreed as DDP, risk transfers upon delivery to the specified destination.

7. Installation Exclusion

7.1 Installation is not included in the purchase price unless expressly agreed in writing.

7.2 The Customer is responsible for arranging installation by qualified personnel at their own expense.

7.3 Driink.me LLC accepts no liability for damage or malfunction arising from incorrect installation.

8. Inspection & Notification of Defects

8.1 The Customer must inspect goods immediately upon delivery.

8.2 Visible defects or transport damage must be reported in writing within 7 days of delivery.

8.3 Hidden defects must be reported promptly upon discovery.

8.4 Failure to notify within the required timeframe constitutes acceptance of the goods to the extent permitted by law.

9. Warranty

9.1 Statutory warranty rights under Swiss law apply, generally for a period of two (2) years from delivery.

9.2 Manufacturer's guarantee:

  • Electronic components: 1 year
  • Mechanical components: 3 years

9.3 Warranty coverage excludes defects or damage caused by:

  • improper installation,
  • incorrect or non-intended use,
  • lack of maintenance or delayed filter replacement,
  • unauthorised modifications,
  • unsuitable water conditions,
  • use of non-approved parts or consumables.

9.4 Warranty claims do not extend to consumables unless defective upon delivery.

10. Warranty Claims Procedure

10.1 Warranty claims must be submitted in writing with:

  • proof of purchase,
  • product serial number (if applicable),
  • description of the issue,
  • supporting documentation or images where reasonably required.

10.2 Driink.me LLC may, at its discretion:

  • repair the product,
  • replace the product or component,
  • or refund the purchase price.

11. Returns & Withdrawal Rights

11.1 EU Consumers
Consumers residing in the EU may have a statutory 14-day right of withdrawal in accordance with applicable consumer protection laws.

11.2 Switzerland & Rest of World
No statutory withdrawal rights apply unless required by local law. Returns are accepted only by prior agreement or in case of confirmed defects.

11.3 Business Customers
Business customers have no right of withdrawal unless mandated by law.

12. Return Conditions & Costs

12.1 Products must be returned unused, undamaged, and in original packaging unless defective.

12.2 The Customer bears return shipping costs unless:

  • the product is defective, or
  • an incorrect product was delivered.

12.3 Refunds, where applicable, exclude shipping and handling costs unless otherwise required by law.

13. Product Safety & Corrective Measures

In the event of product safety concerns, Driink.me LLC may:

  • issue safety notices,
  • implement corrective measures,
  • initiate recalls or replacements,
  • notify authorities where legally required.

Customers must cooperate with any reasonable corrective actions.

14. Export, Import & Regulatory Responsibilities

The Customer is solely responsible for:

  • compliance with import and export regulations,
  • customs clearance and documentation,
  • local regulatory approvals,
  • and applicable taxes and duties.

15. Reference to Other Terms

Matters relating to:

  • product use and compliance,
  • liability limitations,
  • governing law and jurisdiction,
  • force majeure and legal provisions

are governed by the Product Terms and Legal & Compliance Terms.

Legal & Compliance Terms

Effective: [08/02/2026]

These Legal & Compliance Terms apply to all interactions, transactions, and relationships with Driink.me LLC and form part of the overall Driink.me LLC Terms & Conditions.

1. Limitation of Liability

1.1 Driink.me LLC shall be liable only for damages caused by intent or gross negligence.

1.2 Liability for slight negligence is excluded, except in cases of breach of essential contractual obligations. In such cases, liability is limited to foreseeable, typical damages.

1.3 Liability for indirect damages, consequential damages, loss of profit, loss of business, loss of data, or reputational damage is excluded to the maximum extent permitted by law.

1.4 Nothing in these Terms limits or excludes liability where such limitation is prohibited by law, including liability for personal injury or death caused by negligence or liability under mandatory product liability legislation.

2. Product Liability

2.1 Statutory product liability claims under applicable laws remain unaffected.

2.2 Any liability arising from improper installation, misuse, unauthorised modification, failure to maintain products, or non-compliance with local regulations is excluded to the maximum extent permitted by law.

3. Regulatory & Legal Compliance

3.1 Customers are solely responsible for ensuring compliance with all applicable:

  • local laws and regulations,
  • drinking water standards,
  • health and safety requirements,
  • building and plumbing codes,
  • import and export regulations.

3.2 Driink.me LLC does not provide legal, regulatory, or compliance advice unless expressly agreed in writing.

4. Force Majeure

Driink.me LLC shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

  • natural disasters,
  • pandemics,
  • strikes or labour disputes,
  • acts of government or authorities,
  • supply chain disruptions,
  • transportation delays,
  • war, terrorism, or civil unrest.

Performance obligations are suspended for the duration of such events.

5. Assignment & Transfer

The Customer may not assign or transfer any rights or obligations under these Terms without prior written consent from Driink.me LLC.

Driink.me LLC may assign or transfer its rights and obligations to affiliated entities or successors as part of a restructuring, merger, or asset transfer.

6. No Waiver

Failure by Driink.me LLC to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

7. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

8. Entire Agreement

These Terms & Conditions, including:

  • Website & Digital Use Terms,
  • Product Terms,
  • Sales & Supply Terms,
  • Legal & Compliance Terms,

constitute the entire agreement between the parties relating to their subject matter and supersede all prior agreements, understandings, or representations.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Switzerland.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

10. Jurisdiction

The exclusive place of jurisdiction is Zurich, Switzerland, unless mandatory consumer protection laws in the Customer's country provide otherwise.

11. Amendments to Terms

Driink.me LLC reserves the right to amend these Terms & Conditions at any time.

The version valid at the time of contract formation or website use shall apply.

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